Field Service
Our dedicated field service teams are at your site whenever you need us, working for you around the clock. Cool Care workshops and engineers provide support for the field service teams. We are dedicated to ensuring fast turnarounds and high-quality field service.
Users of turbomachinery and electro-mechanical equipment can count on around-the-clock assistance from our dedicated teams of engineers and field service personnel worldwide. We are there when you need us.
Incidents can occur at any time of the day or night, and Cool Care is always ready to assist you. We can perform remote monitoring to analyze the behavior of the equipment, or we can send our staff out for on-site assistance.
We provide around-the-clock services including:
- Assistance over the telephone or by e-mail
- Analysis of equipment behavior via remote monitoring
- On-Call service from mechanical and/or controls field service engineers
- A team of engineers ready to assist at a moment’s notice
- Immediate worldwide assistance
We provide timely and efficient on-site maintenance and repair services. Our experts are on standby in order to respond immediately to emergency requests.
Our fully-stocked mobile field equipment trailers include the latest technology. Crews come to your site ready and equipped to work for you.
Controlling costsDowntime due to unscheduled repairs can add significant costs to your budget. We help you keep these costs as low as possible. Our teams are at your disposal to perform any service work needed at your site.
In case of an emergency breakdown, Cool Care can mobilize teams of specialists to provide field service worldwide. Our staff can be at your site as soon as possible with fully-equipped tool containers to provide repair services for turbomachinery, generators, or motors.
The mechanical, electrical, and controls engineers in the field service group have experience across a broad range of brands and types of turbomachinery, generators, and motors. Our optimized supply chain supports you with the required parts and consumables. In addition, our global network of locations ensures parts are returned rapidly.
Our emergency field support services include:- On-site assistance on a worldwide basis, providing dedicated personnel and equipment as soon as possible
- Expedited supply of new parts and consumables
- On-site repair services
- On-site troubleshooting and analysis
For maintenance and overhaul services regarding many types and brands of turbomachinery, generators, and motors, you can rely on Cool Care. We work with you to provide flexible and innovative solutions.
Cool Care has highly skilled and experienced personnel located around the globe offering the assistance you require. We are dedicated to providing independent service, fast turnaround, and high-quality overhauls. Our service crews always work with you as a partner.
Our overhaul services feature:- Dedicated multi-skilled mechanical, electrical, and controls engineers working in partnership with you
- Worldwide coverage
- Fully-equipped tool containers
- Technical support offered by office-based staff
- Fee-based or menu-driven payment structures
- Risk and reward incentives
- Extended parts and repair warranties
- Contract and technical performance guarantees
As we recognize how important time is to your business, we strive to provide faster and shorter service cycles. With our global network of locations, we are close to you. You can expect that your turbomachinery will be online whenever you need it.
Cool Care assists you during planned and unplanned outages. We can analyze the behavior of your turbomachinery and electro-mechanical equipment. We use remote monitoring to optimize maintenance cycles and reduce your operating costs.
We offer around-the-clock monitoring of your equipment (turbines, generators, motors, compressors, etc) to collect and store all relevant data. This information is very useful when unexpected outages occur—the data helps us find the cause faster. Thanks to online monitoring and analysis, we can help you simultaneously optimize your maintenance schedule, reduce maintenance costs, and increase availability.
Our remote monitoring services provide:- Online monitoring and analyzing of equipment
- A dedicated, experienced team of engineers available around the clock
- Advice on maintenance schedules to reduce costs of operation
- Improved equipment availability
Our dedicated teams of skilled engineers, supervisors, and experienced craftsmen have many years of experience. We help customers troubleshoot their mechanical and electro-mechanical rotating equipment, either on site or via remote monitoring.
When rotating equipment fails during operation, you need help fast. Cool Care analyzes rotating equipment and offers full on-site troubleshooting, repair, and rebuild services. We provide all the required tooling.
Our main goal is to get the equipment up and running again as quickly as possible. We offer flexible and innovative solutions. With our global network of locations, we can assist you wherever your equipment is located.
Our troubleshooting provides:- Fast assistance
- Fact finding on site
- Remote monitoring to analyze equipment behavior
- Damage and root cause analysis
- Advice on possible modifications
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